Help

This page contains possible error notifications that can see while using Vectera and helps you solve them.

Couldn't find the information you were looking for? Submit your question(s) here:

For an optimal experience, we recommend installing the latest version of Chrome or Firefox.

Vectera supports the following browsers and versions:

BrowserBasic supportAudio & video sharingScreensharingCo browsing
Chrome>= 54>= 54>= 54>= 54
Firefox>= 52>= 52>= 52
Opera>= 39>= 39
Safari>= 9>= 11
Edge>= 40
Internet Explorer

To update your browser, please visit the support page for your browser:

  • Chrome (scroll down to "Check for an update and find the current browser version on your computer")
  • Firefox
  • Opera
  • Safari
  • Edge: Microsoft Edge is part of the operating system and can't be separately updated. It receives updates through Windows Update. Please check Windows Update for any available updates.

When you click on ‘Share audio + video’ or ‘Share audio’, a notification appears in the top left or right corner of the browser. If you closed the notification, follow the following step to allow Vectera to use your camera and microphone:

  1. Click on ‘Share audio + video’ or ‘Share audio’ again.


  2. Click on ‘Allow’ in the browser notification to start sharing your device.

You haven't given Vectera permission to access your device yet. But it's simple! Just follow these steps:

  1. Click on the camera icon on the right side of the address bar.
  2. Select ‘Always allow https://www.vectera.com to access your camera and microphone’.
  3. Click on ‘Finished’.


  4. Click on ‘Share audio + video’ or ‘Share audio’ to start sharing.


You haven't given Vectera permission to access your device yet. But it's simple! Just follow these steps:

  1. Click on the information icon on the left side of the address bar.
  2. You should see a pop-up that shows the microphone and/or camera is blocked. Unblock both by clicking the small X’es.


  3. Click on ‘Share audio + video’ or ‘Share audio’.


  4. You should see a new notification in the top left corner of the browser. Select the devices you want to share. For your own convenience, you can choose to remember your decision. Click on ‘Allow’ and watch the magic happen!


You haven't given Vectera permission to access your device yet. But it's simple! Just follow these steps:

  1. Open the Safari preferences at the top of your screen (or press ⌘ + ,)


  2. Open the tab 'Websites' (1) and choose Camera and Microphone (2). Select 'Ask' or 'Allow' (3) for Vectera.


Sometimes web browsers act up and hesitate to do what you want them to do. This can involve accessing audio and video sources. Try following the next steps to see if they can solve the problem:

  1. Is your device physically connected to your computer?
  2. Does the device work in other applications (eg. Skype)?
  3. Close all other applications that have access to your device (Skype, other web browsers like Internet Explorer,...)
  4. Make sure your device is not blocked by the browser.
  5. Try restarting your browser.
  6. Still doesn’t work? Try rebooting your computer and reopening Vectera.
  7. If all of the above fails, it's a good idea to check your computer webcam/microphone settings. We can't help you with that, but try searching the web for something like "Windows 10 microphone doesn't work". If nothing helps, there could be a problem with your hardware. Using another computer and/or device just might do the trick. If you have any questions about choosing a good device or computer, shoot us an e-mail at help@vectera.com!
  1. Click on ‘Share your screen’ in the Vectera application.


  2. If you don't have the Vectera extension yet, a notification will pop up requesting you to add the extension. Click on ‘Add extension’.


  3. After the extension is added, a new notification pops up. Choose what you want to share: your whole screen, an application window or a Chrome tab.


  4. Start sharing!
  1. Click on the button ‘Share your screen’.


  2. A screen pops up in the top left corner inviting you to choose what to share. Select the screen you want to share and click on Allow’.


  3. Start sharing!

Have you installed the Vectera extension, but screensharing still doesn't work?

  • If you want to share your screen in an incognito window, you should give the extension special permissions.
  • If you are not in incognito mode, you should try to reinstall the extension.

In either case, follow the steps below:

  1. Open the Chrome extensions page: open the menu in the top right corner and choose Settings.


  2. Click ‘Extensions’ at the top left of the page and find the Vectera extension.


  3. If you want to use the extension in incognito windows, tick the box ‘Allow in incognito’. If you want to reinstall the extension, click the trash icon.
  4. Go back to Vectera and click ‘Share screen’.

Whenever you click on ‘Share your screen’, a notification appears in the top left corner of the browser. If you have clicked on ‘Don’t allow’, you can follow these steps to start sharing your screen again:

  1. Click on the information/screen icon in the left corner of the address bar
  2. Click on the X next to ‘Share the Screen: Blocked Temporarily’.


  3. Click on the button ‘Share your screen’.


  4. A screen pops up in the top left corner inviting you to choose what to share. Select the screen you want to share and click on Allow’.


  5. Start sharing!

You can clear your cache in Chrome following these steps.

You can clear your cache in FireFox following these steps.